‘I slept through most of the flight, and really didn’t think I’d end up a thousand bucks past the limit. ‘
A Toronto man says he has been hit with a $1,171.46. (U.S.) bill for Internet usage while on a flight from London to Singapore.
Most airlines now offer inflight Wi-Fi to passengers. Handout
In Twitter and blog posts, Jeremy Gutsche said Singapore Airlines “gauged” him with a charge of $1,142.47 for consuming data beyond the 30 MB Wi-Fi package he bought in flight for $28.99.
The chief executive of innovation consulting firm Trend Hunter acknowledged that the data cap was disclosed on sign-up, “but I slept through most of the flight, and really didn’t think I’d end up a thousand bucks past the limit.
“I can think of a lot of other things I’d rather spend $1,200 on.”
Gutsche said the Internet on the flight was slow so he did not watch videos, but did rack up 155 webpage views, mostly to email. He also spent about an hour uploading one 4 MB PowerPoint document.
Gutsche said he had received no reply from Singapore Airlines to his query about the charges after the Nov. 12 flight and was probably on the hook for the full amount. The airline in a subsequent tweet said it was looking into the matter.